MY STORY
I purchased an Apple MacBook laptop about a year ago (July 2010). At the time, the standard MacBook had basically the same specs as the MacBook Pro; the only main difference was that the standard MacBook was housed in a white, plastic casing whereas the MacBook Pro was housed in a silver, metal casing. I knew that the standard MacBook would be difficult to keep clean because of its white casing, but it was $200 cheaper than the MacBook Pro so I decided to purchase it and put up with the cleaning headache. It turns out that cleaning isn't the only downside to the standard MacBooks in the white, plastic casing.

After only about 7 months of use, I noticed a crack was beginning to appear in the middle of the MacBook's casing. The crack was only on the middle casing that houses the keyboard and mouse area. Neither the top casing nor the bottom casing were cracked, so the cracked casing is sandwiched between two casings that have no cracks or damage - suggesting a manufacturing flaw.

I submitted the laptop to Apple for warranty thinking that they would surely replace the cracked casing free of charge, since the laptop was in mint condition (aside from the crack) and the cracked area was sandwiched between two casings with no cracks. To my surprise, Apple denied my claim, basically saying that the crack was caused by pressure on the casing.

This response was very disappointing to me because I had taken good care of the MacBook and it is still in mint condition aside from this crack. If I had put too much pressure on the casing, I would think there would be cracks on the outer casings as well. Plus, I had invested a lot of money into Apple products over the years, and this was the first warranty claim that I had ever submitted.